An upgrade to our Mobile App coming June 8th!
MOBILE BANKING UPGRADE
We are excited to announce an upgrade to our mobile banking app!
On June 8th our mobile banking app is getting an update and there are important steps for our customers to follow regarding the update below.
BEFORE…..June 8th
- Make sure you know your Access ID, Passcode and Security Question. You will need this for your first login on the new Mobile App.
- iPhone can be set to perform Auto-Updates so New Mobile App automatically downloads, if preferred.
ON or AFTER…..TUESDAY, JUNE 8th, 2021
STEP 1 - Verify Mobile Banking App Version
For instructions to verify if your Central Bank Illinois Mobile Banking App has been updated, view the following Step 1 Instructions:
Step #1 INSTRUCTIONS for Verify Mobile Banking App Version
STEP 2 - Download & Install New Mobile App Instructions
For instructions on how to Download and Install the Central Bank Illinois Mobile App for iPhones and Android, view the following Step 2 Instructions:
Step #2A - INSTRUCTIONS for iPhone App Download & Installation
Step #2B - INSTRUCTIONS for Android App Download & Installation
STEP 3 – Initial Login to New Mobile Banking App
Once the New Central Bank Illinois Application has been successfully installed …Open the App to Login!
** Initial Login Requires: Your Access ID
Passcode
Answer to your Security Question!
For instructions on how to Login to your Mobile Banking App for the first time, view the following Step 3 instructions:
STEP #3 – INSTRUCTIONS for Initial Login to Mobile Banking
ADDITIONAL STEPS, IF YOU PREVIOUSLY UTILIZED OR WOULD LIKE TO USE IN THE FUTURE!
STEP 4 - Reset up Biometrics – Facial Recognition or Fingerprint Recognition
NOTE: ONLY Needed if you previously used Biometrics to Access Mobile Banking.
iPhone – Instructions for resetting Facial Recognition.
Android Phone - Instructions for resetting Fingerprint Recognition.
Step #4A – INSTRUCTIONS for Setting up Facial Recognition (iPhone)
Step #4B – INSTRUCTIONS for Setting up Fingerprint Recognition (Android Phone)
STEP 5 - Re-enroll into ‘Text Banking’
NOTE: ONLY Needed if you previously used Text Banking.
Step #5 – INSTRUCTIONS for enrolling into ‘Text Banking’.
OTHER INFORMATION
- Starting Thursday, May 27th, all ‘Notify Me Alerts’ will come from the following 10-digit
phone #202-946-5973. - The 10-digit number for Text Banking will change to: 1-443-331-4298
NOTE: All instructional material may not be exact depending on the version of the phone used and software levels applied.
*All instructional material may not be exact depending on the version of phone used and software levels applied.